Frequently Asked Questions

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Do I really need this?

Absolutely! Store speed is one of the biggest factors that can make or break your online business. A fast-loading site keeps visitors engaged, improves your SEO, and leads to more sales.

On the flip side, a slow site frustrates users, drives them away, and hurts your rankings. If your mobile score is under 90 or you're failing Core Web Vitals, speed optimization isn’t just nice to have — it’s a must.

What is PageSpeed Optimization?

PageSpeed optimization is the process of cleaning up your site’s code and assets to make it load faster and more efficiently.

This includes removing unused scripts, compressing images, lazy loading, deferring unnecessary code, and more — all to improve your scores and user experience.

What is GTmetrix Optimization?

GTMetrix is a tool we use to test your site’s real-world performance. It includes:

  • Minimizing CSS and JavaScript files
  • Lazy loading images and videos
  • Optimizing fonts and assets
  • Reducing unnecessary requests
  • Addressing layout shift and rendering issues

Depending on your package, we’ll address issues GTmetrix identifies and make sure your store is optimized across all technical fronts.

Will this improve my SEO?

Yes — site speed is aconfirmed ranking factorfor Google. A faster store not only ranks better, but also keeps visitors engaged longer, which indirectly supports your SEO and conversion goals.

Will this affect the way my store looks or works?

Nope! All optimizations are made safely and carefully. We don’t remove anything critical or break functionality. Your store will look and work the same — just faster.

Do you touch my live theme?

Never without permission. We make a duplicate of your live theme, apply all optimizations there, and let you preview everything before going live. No surprises.

Is this a one-time service or ongoing?

This is a one-time optimization service for your current theme. Once complete, you’ll get a detailed before-and-after report.

If you change or redesign your theme in the future, we recommend a new round of optimization to keep things running at peak performance.

Will the optimization last forever?

The improvements we make are long-lasting — as long as your theme and app setup stay the same.

However, if you make major changes like switching themes, adding new apps, or upgrading your theme version, it can affect your speed.

In that case, we recommend a fresh round of optimization to keep things running smoothly.

Can I make changes to my site while you're working on it?

We recommend holding off on major edits (like new apps or theme changes) during the optimization process. Small things like updating products or publishing blogs are fine.

Also, we’ll be working on a duplicate version of your theme — so any changes you make to your live theme while we're optimizing won't carry over.

We'll let you know when everything's done and safe to update again.

Is my data safe?

Absolutely. We take your privacy seriously. We only request access to your Apps, Themes, and Blog Pages — just what we need to improve your site speed.

We do not ask for access to sensitive areas like your Store Settings, Orders, Products, or Customer data. Your information stays safe and secure the entire time.

What is your refund policy?

Because this is a service and not a product, we don’t offer refunds once work has started. However, we stand by our results — and if something isn’t right, we’ll work with you to fix it.